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To ensure that our procedures for handling complaints and disciplinary acts will not be conducted in a capricious or arbitrary manner, we have established that they will always be taken under the consideration of the appropriate level of administration.
Student Services Department
All the problems and complaints will be handled by the Student Services Department, coordinating the actions of all the persons and areas involved.
This department will manage the problem or complaint, and will offer the intermediate and the final solutions to the acceptance of the interested student.
The student will always be required to accept the solutions, or to contest them, in writing.
Committee
If a given solution is not satisfactory, than the problem or complaint will be presented by the student to, and handled by, a committee of staff, students and faculty.
This committee is composed of one member representing the staff, one member representing the students, one member representing the faculty, and one member appointed by the student who presented the problem or complaint (never being himself, of course).
Board of Directors
If the given solution is still not satisfactory, then the problem or complaint will be handled by the Vice Chancellor, after he has listened to the Board of Directors.
Drop/Add Refund Policy
A student may drop classes for a full refund, or may change classes before the beginning of the second session of the course.
After the beginning of the second session, there will be no refund, and the classes cannot be changed.
After the drop/ add period, payment for the course is required. No complaint should be presented for a refund, if the above rule is not observed by the student.
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